Return Policy

Thank you for shopping with GloryCommer. We want you to love your purchase. If you are not fully satisfied, we are here to help.

1. Return Eligibility Window

You may submit a return request within 30 calendar days from the date you receive your order. Any request submitted after this 30-day window will not be approved.

Where local consumer laws grant you a statutory withdrawal or cancellation right, such rights shall prevail over our 30‑day return window.

2. Return Conditions

To qualify for a return:

  • Items must be unused, unwashed, and in the original condition you received them
  • All original packaging, tags and accessories must be included
  • The product must not show signs of wear, damage, stains or misuse
  • You must provide your order number when submitting a return request

3. Non-Returnable Items

The following items are final sale and cannot be returned, exchanged or refunded:

  • All marked discount, clearance and flash sale items
  • Personal care items, nail art supplies and craft markers (hygiene reasons)
  • Customized or made-to-order goods

4. Return Shipping Responsibility

  • If the item arrives damaged, defective, or we shipped the wrong product: We cover the return shipping cost. We will send you a pre-paid return label after verification.
  • If you return an item simply because you changed your mind: You are responsible for return shipping fees. Original shipping charges are non-refundable.

5. How to Start a Return

  1. Send an email to service@glorycommer.com with your order number, photos of the item (if damaged/defective), and state whether you want a refund or exchange.
  2. We will review your request and reply with return instructions within 2–3 business days.
  3. Pack the item securely and ship it back following our guidance.
  4. We will inspect the goods once our warehouse receives the package.

6. Refund Timeline

After we inspect and approve your returned item:

  • Refunds will be processed back to your original payment method
  • Please allow 5–10 business days for the funds to show in your account; processing speed depends on your bank or card issuer
  • We offer exchanges subject to product stock availability. If your preferred replacement is out of stock, we will issue a refund instead.

7. Damaged & Missing Items

Please inspect your package immediately upon delivery. Report damaged, broken or missing items to us within 7 days of delivery with clear photos. Claims submitted after this period may be denied.

8. Policy Changes

We reserve the right to revise this Return Policy at any time. Updates will take effect once published on this page. Orders placed after the change follow the latest version.

9. Contact

If you have questions about our return policy, reach out: Email: service@glorycommer.com